Acknowledgements and References
The thinking here stands on:
- Chris Argyris and Donald Schön, for the espoused theory and theory-in-use distinction that anchors the extraction discipline.
- Toyota's standard work and yokoten, and Mike Rother's Toyota Kata, for the resolution of the codification and improvement tension: the standard as baseline, not ceiling.
- Edgar Schein, for the layers of culture that explain why a playbook cannot codify "how we do things around here."
- Christopher Alexander, and the software pattern tradition through Gamma, Helm, Johnson, and Vlissides, James Coplien, and Mary Lynn Manns and Linda Rising, for the pattern form: context, forces, resolution, consequences.
- Stafford Beer, for POSIWID, which applies to the playbook system as much as to any other.
- W. Edwards Deming, for the reminder that an aspiration without a method is a slogan.
- The RFC and ADR traditions, for lightweight decision records carried with the artefact.
- GDS's guidance model for the Service Manual (Harrison and Miller, 2018), for the two-reader problem, progressive disclosure via exposing the why, and the defence of discretion against the demand for one-size-fits-all certainty.
Errors of interpretation are mine.
Licensed under CC BY-SA 4.0.