Laws of Software Engineering · Pattern

Pattern

The Innovator's Dilemma

Successful companies fail at disruptive innovation precisely because they listen to their best customers and protect their existing business.

How to use it. When considering a small, low-margin, unfamiliar opportunity that your current customers do not want, take it more seriously than you naturally would. The threats that look small and unprofitable now are the ones that displace incumbents later.

How it gets misused. Christensen's specific predictions have been contested empirically (Lepore 2014, follow-up studies). Use the mechanism (incumbent blindness to low-end disruption) as a lens. Do not treat the predictions as prophecy.

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